Industrial Cybersecurity Careers

Senior Technical Writer

Summary

We seek a high-performing, energetic Sr. Technical Writer to play an important role on our Product Development team as we design and build some of the most sophisticated cyber security solutions for critical infrastructure in the world.

You will work in concert with our highly skilled software engineers and product managers to write and deliver a full complement of customer documentation for our cyber security product suite including administrator guides, user guides, online help, and release notes in either PDF or HTML. You will actively participate in our Agile software development process by bringing passion, skill, and experience for creating clear, concise, and technically accurate technical documentation.

Responsibilities

• Design, write, and maintain software product documentation including administrator, user, and technical reference guides, as well as release notes, in both PDF and HTML.
• Collaborate with Designer Engineers, Product Managers, and QA Engineers to create and maintain the documentation for our solutions.
• Review and edit content generated by team members to ensure clarity and consistency across components.
• Review and edit content generated by team members to ensure clarity and consistency across components.
• Write and maintain technical documentation process procedures.
• Research and plan future directions for documentation in order to ensure the competitiveness of our technical information.

Qualifications

• Minimum of a Bachelor’s degree from an accredited institution with courses in English, Technical Writing, Computer Science or a related discipline, or equivalent experience/combined education.
• Minimum of five years of software technical writing experience.

Experience/Skills

• Advanced level of expertise in FrameMaker, Acrobat, RoboHelp, Word, and a graphic design application such as Photoshop
• Experience with participating in an Agile (SCRUM) software development environment
• Experience with software and systems based on UNIX and Windows
• Ability to create web pages and documents in HTML
• Exceptional planning and conceptual organization skills
• Demonstrated clear and concise writing ability
• The ability to quickly understand technical concepts roand communicate them to users in a clear, easily understood manner
• Strong editing skills and experience with style guides to ensure clarity and consistency across documentation.
• SQL and Microsoft Reporting Services
• Software control applications such as Jenkins, Git
• Cyber security concepts (authentication, authorization, encryption)
• Industrial control environments

Industrial Defender, Inc. is an equal opportunity employer.

Solutions Architect (UK/EU)

Summary

Reporting to the Head of Operations, the Solution Architect supports the pre-sales cycle by securing the “technical close” of the overall sales engagement. The Solution Architect collaborates with members of the sales, product management, engineering, and technical support teams to ensure proposed deals include technical solutions that accurately address customer needs, and address any concerns of key customer technical decision-makers.

Responsibilities

• Proactively scopes the technical solution required to address customer requirements, assesses customers’ met and unmet needs, and recommends solutions that optimize value for both the customer and the company.
• Coordinates closely with internal sales, sales support, and service resources to align solution design with customers’ business requirements.
  Secures from customer technical staff commitments needed to ensure a deal’s “technical close.”
• Meets assigned targets for profitable sales growth in assigned product lines, market areas, channel, or teams supported.
• Ensure post-sale implementation is a success by coordinating transition with services team.
• Maintain close working relationship with key account representatives to ensure on-going customer success, such as awareness of new features, self-service training opportunities, new integrations and more.
• Opportunistically pursues additional business development opportunities within customer firms. Collaborates with sales to ensure these opportunities are effectively covered and advanced.

Requirements

• Minimum two years of sales or sales engineering experience in the ICS/OT space or a background either in ICS technical training or ICS service delivery
• Experience with ICS monitoring solution deployments
• Four year college degree in engineering or computer science from an accredited institution a plus
• Experience working / living in the UK/EU region for the UK/EU role
• Ability to travel 50% of the time
• Native language experience a plus

Industrial Defender, Inc. is an equal opportunity employer.