The Customer Success Manager is focused on understanding our dynamic customer base for all existing and new customers. You will be responsible for the net retention rate number globally, along with reporting out to Sales Leadership. You will work independently, and resolve a wide range of diverse problems utilizing personal judgment and experience to develop solutions in a creative manner. Interacts with employees at all levels internal and external to the organization and takes personal responsibility for meeting the needs of the customer while demonstrating an understanding of business objectives.

• Creating strategy and cadence with Global customer base to support Net Retention Rate.
• Drive business sustainment through customer touch points and customer advocacy. 
• Organize ongoing cadence calls to interact with customer base and build realtionships.
• Develop strategic plans for full-year customer renewals.
• Be a trusted resource and counsel to marketing and R&D providing important customer input.
• Expand current customer base capabilities, or services by identifying commercial opportunities.
• Work side-by-side pre-sales technical support, professional services and engineering.
• Regular virtual appointments with customers and peers along with limited face-to-face meetings.
• Prepare and perform high-quality virtual presentations to customers.
• Proactively creating and organizing meetings when there are technical or commercial issues.
• Assist sales management in conveying customer needs to product managers, and technical support staff.
• All other duties as assigned.

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• College degree required.  
• Minimum three to five years sales experience in the software or related high-tech industry.
• Demonstrated success and organization skills in customer success for Industrial/ICS/OT accounts
• Proven track record of achieving and exceeding Net Retention Rates.
• Demonstrated experience and strong skill set blending Technical, Commercial, and Product categories.
• Demonstrated success in account management and in managing client relationships. IT/OT Security Executives preferred.
• Strong interpersonal skills and ability to excel in a team-oriented atmosphere.
• Strong written/verbal communications skills.