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CASE STUDY
Electric Utility

Midwest U.S. Public Utility Gains NERC CIP Efficiencies with Industrial Defender

How a college town utility maintains OT security and NERC CIP compliance with Industrial Defender.

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100 Assets

Centrally monitored and managed, including workstations, servers, firewalls, and switches.

80% Reduction

In time spent on NERC CIP compliance documentation preparation.

60,000+ Customers

Served by this Midwest college town public utility.

Overview

Overview

A city-run public utility in a midwestern college town serves the energy needs of over 60,000 customers. Though a relatively smaller power provider, the utility must carefully comply with the stringent cybersecurity controls outlined in the North American Electric Reliability Corporation's Critical Infrastructure Protection (NERC CIP) standards.

With Industrial Defender, the utility automated OT security and compliance, minimizing manual site walk-downs and spreadsheet management while ensuring audit-ready NERC CIP reports are always available on demand.

Key Outcomes
80% reduction in compliance documentation preparation time
100 OT assets centrally monitored and managed
Audit-ready NERC CIP reports generated on demand
Minimized manual site walk-downs and spreadsheet management
Background

Background

Industrial Defender has been a great partner and collaborator with great support team.

In the heart of a midwestern college town lies a city-run public utility, serving the energy needs of over 60,000 customers. This utility, though a relatively smaller power provider, still must carefully comply with stringent cybersecurity controls outlined in the North American Electric Reliability Corporation's Critical Infrastructure Protection (NERC CIP) standards. These standards are crucial for safeguarding critical infrastructure from cyber threats, yet maintaining and demonstrating compliance poses a significant challenge, particularly for a smaller public utility where teams are overstretched, and resources are limited.

Strategic Priorities
  • NERC CIP audits require extensive, manual data collection
  • Manual processes are prone to errors and consume significant time and resources
  • Overstretched teams and limited resources at a smaller public utility
Three Primary Objectives

Automate OT Security and Compliance

Move beyond manual data collection to a solution that reliably and efficiently maintains and proves NERC CIP compliance.

Reduce Manual Audit Prep

Eliminate error-prone site walk-downs and spreadsheet management that consume significant time and resources.

Comprehensive OT Asset Visibility

Gain a current, comprehensive understanding of all OT assets, their configurations, vulnerabilities, and changes.

The Decision

The Solution: The Industrial Defender Platform

The solution came in the form of the Industrial Defender platform, a solution that excels in automating OT security and compliance, particularly for NERC CIP.

Comprehensive Asset Visibility

The platform offers a comprehensive and current understanding of all OT assets, detailing configurations, vulnerabilities, and changes.

Beyond Basic Inventory

Deep, actionable insights into the OT landscape bolster the utility's vigilance against cybersecurity and operational risks.

Minimized Manual Processes

Implementing Industrial Defender minimizes the need for manual processes like site walk-downs and spreadsheet management.

Audit-Ready Reporting

Automated data collection ensures important OT security and compliance data is always accurate and accessible, so audit-ready NERC CIP reports can be generated with ease and on demand.

The Solution

A Unified OT Cybersecurity Platform

The Industrial Defender platform enables organizations to strengthen cybersecurity across multiple domains.

Asset Inventory Management

  • Automated asset discovery
  • Continuous inventory updates
  • Lifecycle tracking

Patch & Software Management

  • Authorized software lists
  • OS version tracking
  • Patch monitoring

File Integrity Monitoring

  • Detection of unauthorized file changes
  • Continuous verification

Configuration Monitoring

  • Unauthorized configuration detection
  • Port and service monitoring
  • Baseline comparison

User Account Monitoring

  • Admin account tracking
  • Unauthorized access alerts
  • Account expiration enforcement

Security Event Monitoring

  • Login anomaly detection
  • Log aggregation and correlation
  • Malware monitoring

Network Intrusion Detection

  • IDS deployment across networks
  • Detection of unusual activity
  • Threat filtering

Firewall Rule Monitoring

  • Configuration tracking
  • Baseline enforcement
  • Change detection

Together, these capabilities created a unified OT cybersecurity platform — delivering continuous visibility, automated monitoring, and audit-ready compliance across the utility's entire operational environment.

Results

Results

100 Assets Centrally Monitored

Including workstations, servers, VM host servers, firewalls, switches, and storage arrays.

80% Reduction in Compliance Documentation Prep

Automating these efforts, the team has reported an 80% reduction in time spent preparing compliance documentation.

Increased Situational Awareness

Audit-relevant information about the OT environment can now be retrieved with just a few clicks, enhancing day-to-day operations and confidence in data accuracy.

Quick, Turnkey Deployment

Industrial Defender has freed up the utility's teams to focus on delivering uninterrupted, safe, and efficient electric service to the community.

Relevance

Relevance

Industrial Defender's OT asset management and NERC CIP automation capabilities are directly relevant to public utilities and other critical infrastructure operators facing constrained resources and stringent compliance requirements.

Key Challenges
  • Manual, error-prone data collection for NERC CIP audits
  • Overstretched teams with limited resources
  • Time-consuming site walk-downs and spreadsheet management
Industrial Defender Solutions
  • Automated OT asset visibility across configurations, vulnerabilities, and changes
  • On-demand, audit-ready NERC CIP reporting
  • 80% reduction in compliance documentation preparation time