Support
Full time — Remote

Solutions Architect (North America)

Reporting to the SVP of Solutions Engineering, the Solution Architect supports the pre-sales cycle by securing the “technical close” of the overall sales engagement. The Solution Architect collaborates with members of the sales, product management, engineering, and technical support teams to ensure proposed deals include technical solutions that accurately address customer needs and address any concerns of key customer technical decision-makers.

Description

Responsibilities

  • Proactively scopes the technical solution required to address customer requirements, assesses customers met and unmet needs, and recommends solutions that optimize value for both the customer and the company.
  • Coordinates closely with internal sales, sales support, and service resources to align solution design with customers’ business requirements.
  • Secures from customer technical staff, commitments needed to ensure a deal’s “technical close.”
  • Manages all aspects of ‘Proof of Value’ projects with prospects.
  • Meets assigned targets for profitable sales growth in assigned product lines, market areas, channel, or teams supported.
  • Ensure post-sale implementation is a success by coordinating transition with services team.
  • Maintain close working relationship with key account representatives to ensure on-going customer success, such as awareness of new features, self-service training opportunities, new integrations and more.
  • Opportunistically pursues additional business development opportunities within customer firms. Collaborates with sales to ensure these opportunities are effectively covered and advanced.

Qualifications

Skills

  • Minimum two years of sales or sales engineering experience in the ICS/OT space or a background either in ICS technical training or ICS service delivery
  • Experience with ICS monitoring solution deployments
  • Four-year college degree in engineering or computer science from an accredited institution a plus
  • Ability to travel 50% of the time
  • Multiple language experience a plus

Qualities We Value

Industrial Defender, Inc. is an equal opportunity employer.

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