Services

Overview

 

Services for Sustaining Security, Compliance, and Change Management Programs

Enhancing automation systems security, compliance, and change management activities requires installing purpose built technologies to manage the industrial assets essential to an effective operations environment. But technologies alone are only part of the equation. An effective and sustainable program means people and processes must compliment the technology. Unfortunately, many organizations lack the necessary resources, knowledge and bandwidth to effectively manage and maintain these systems and programs over time.

With over 10 years of experience dedicated to industrial control systems, Industrial Defender offers a wide range of services to help organizations mitigate security risks, ensure compliance, and accelerate business objectives over the long-term. These services enable ICS professionals to create a sustainable program for security, compliance and change management while focusing on their primary objective of maintaining reliability and availability of the automation systems.

Services offered:

Deploy Services ensure maximum ROI from the technology investment is quickly achieved with installation by our expert staff. Since ICS owners may not always have the expert personnel or bandwidth, Industrial Defender will deploy the technology without service disruption or waiting for the next planned shutdown.

Support Services ensure ASM continually provides you with the information necessary to ensure smooth operation by providing you phone and email support to our highly skilled experts, as well as access to software updates, security patches and enhancements.

Sustain™ Services keep technology investments running at peak performance through recurring onsite visits by Industrial Defender services professionals, including installing system software updates, configuration optimization, and staff training. This service enables ICS professionals to maintain their security posture, provide accurate compliance reports, and ensure robust change management across the automation environment.

Supervise™ Managed Services leverage Industrial Defender's expert personnel for security event monitoring, configuration baseline management, white list management, and device move-add-change support to lower your total cost of ownership while seamlessly demonstrating compliance without increasing headcount.

Survive™ Services use Industrial Defender's Automation System Manager (ASM) to provide backup and recovery solutions that ensure operational continuity for automation systems. This service ensures automation system continuity in the event of a hardware failure or disaster, supporting critical infrastructures reliability and availability objectives.

All Industrial Defender services provide:

Deep Domain Expertise – With an exclusive focus on automation systems for over a decade, we understand the objectives and constraints of industrial control systems. Our solutions enable operations professionals to focus on reliability and availability.

World class Security Operations & Data Center – With 24x7 SOC staffed by dedicated experts and SSAE/16 Type II certified data centers Industrial Defender's best-in-class infrastructure assures your future success without the associated overhead and operational expenses! Dedicated experts – analysts and CISSP certified security experts are available when you need them for immediate threat response, triage, mitigation, and troubleshooting.

Platform Agnostic Technology – Industrial control systems are rarely standardizes on a single vendor system. Our services work across your heterogeneous asset base ensuring full system coverage.