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SOC Analyst

Foxborough, MA, USA

Department: Services

Position Description:
We are seeking highly motivated individuals to provide first level technical helpdesk support to our global customer base. In this customer-focused role, you will be responsible for the proper and timely escalation of security events based on analysis of presented data. You will also perform network-based Intrusion Detection System (NIDS) analysis as well as monitoring and "hands-on" installation of various firewall and server/appliance platforms.

Responsibilities:

• Provide technical support for installed base of Firewall Appliance, including responding to general customer questions, troubleshooting, and Move/Add/Change support.
• Provide service ticket management, troubleshooting, resolution and technical support for customer Managed Security Services offerings- including Firewalls, Unix Security, Certificate services, and Vulnerability assessment products.
• Triage incoming alerts for security incidents and escalate as required.
• Monitor the health and security of various firewall appliances and NIDS sensors; respond and follow-through as needed.
• Perform security analysis of daily security reports and data, utilizing standard tools and methodologies. Escalate security events to appropriate team members as necessary.
• Work closely with customers for the configuration of new software applications through various firewall platforms.
• Build various firewall platforms in preparation for shipment to customer.
• Support ongoing projects by assisting in testing and documentation as required. This may include regression testing, technical documentation, and test preparation.
• Perform administrative tasks and other duties as assigned to support projects and ongoing operations, to include shipping coordination and materials preparation.

Requirements:

• Must have completed a technical training course or have at least 2 years of similar experience in a customer support role. CISSP certification is preferred.
• Must be willing to work 6 PM – 6AM overnight shift, including 2 weekends per month.
• Must have experience in managing FW deployments and configuration changes on Fortinet, Juniper, or Cyberguard
• Must have basic knowledge of networking and TCP/IP.
• Experience with SCADA networking, UNIX system administration, and IDS/SNORT is a plus
• Experience using ticketing systems is a plus.
• Must be professional, self-directed and motivated, with ability to work independently, as well as collaboratively in a team environment.
• Strong interpersonal and customer service skills, with ability to effectively multi-task and prioritize customer needs in a fast-paced environment.
• Excellent oral and written communications skills, with strong focus on good security practices.
• Must present a professional image, with ability to safeguard confidential customer information.

We offer a competitive base compensation, unlimited incentive potential and comprehensive benefits, to include medical, dental, vision, life, disability insurance and 401K.

Please submit resumes to jobs@industrialdefender.com, indicating your shift preference and hours of availability. No calls, or third parties, please.

Industrial Defender, Inc. is an equal opportunity employer.

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